Refund Policy

Effective Date: April 2, 2026 | Last Updated: April 2, 2026

1. Introduction

This Refund Policy applies to all orders placed through our website at greenlanternpizzas.rest, by phone, or in person at any Green Lantern Pizza location. By placing an order with us, you agree to the terms outlined in this policy. We encourage you to read this document carefully before completing your purchase.

Green Lantern Pizza is committed to resolving any issues related to your order promptly and professionally. Our goal is to ensure every customer leaves satisfied, whether they dine in, carry out, or receive a delivery order.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following conditions:

• Your order was incorrect — meaning you received items different from what you ordered.
• Your food arrived in an unsatisfactory condition, such as being significantly undercooked, overcooked, or otherwise inedible due to preparation errors on our part.
• Your delivery order never arrived and we are unable to confirm delivery through our internal systems or third-party delivery partner records.
• You were charged an incorrect amount, including duplicate charges or billing errors.
• Your order was significantly delayed beyond the estimated delivery or pickup time, and you no longer wished to receive the order.
• Allergen information was not correctly communicated, and as a result you received a product that contained an allergen you had explicitly requested to be excluded.
• A promotional discount, coupon code, or loyalty reward was not properly applied to your order at checkout, and you can provide valid proof of the offer.

3. Non-Refundable Items and Situations

The following items and situations are generally not eligible for a refund:

• Orders where the customer changed their mind after the food was prepared and dispatched for delivery or made available for pickup.
• Custom or specially prepared orders that were made exactly as requested by the customer.
• Dissatisfaction based solely on personal taste preferences, provided the food was prepared correctly and according to the menu description.
• Partially consumed food items, unless the issue was discovered upon first bite and reported immediately.
• Orders where the customer provided an incorrect delivery address, resulting in a failed delivery.
• Delivery fees charged by third-party delivery platforms, which are subject to those platforms' own refund policies.
• Gift cards and promotional vouchers once they have been redeemed or applied to an order.
• Requests submitted more than 48 hours after the time of the original order.

4. Timeframes for Refund Requests

Timing is important when it comes to food-related refund requests. The following timeframes apply:

Requests submitted outside these timeframes may be considered at the sole discretion of Green Lantern Pizza management, but we cannot guarantee resolution for late submissions.

5. How to Request a Refund — Step-by-Step

To submit a refund request, please follow these steps:

1. Gather Your Information: Before contacting us, have the following details ready:
   • Your full name and contact information
   • Your order number or confirmation email
   • The date and time the order was placed
   • A clear description of the issue
   • Photographs of the food or packaging, if applicable (highly recommended for quality complaints)
2. Contact Us: Reach out to our customer service team through one of the following channels:
   • Email: [email protected]
   • Website: greenlanternpizzas.rest
3. Submit Your Request: Clearly state that you are requesting a refund, describe the issue in detail, and attach any supporting evidence such as photos or screenshots of your order confirmation.
4. Wait for Review: Our customer service team will review your request and respond within 2 business days. We may contact you for additional information if needed.
5. Receive a Decision: Once your request has been reviewed, we will notify you of our decision via email or phone. If your refund is approved, we will initiate the refund through the original payment method or offer an alternative resolution such as store credit.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time will vary depending on the payment method used at the time of purchase:

Please note that while we process the refund on our end promptly, the actual time for funds to appear in your account is subject to your bank or financial institution's internal processing timelines, which are outside of our control.

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following circumstances:

• Only certain items in your order were incorrect or missing, while the rest of the order was delivered correctly.
• The food quality issue affected only a portion of your order.
• A discount, coupon, or promotional offer was partially applied but not fully credited.
• The order was partially consumed before the issue was reported, making a full refund inequitable.
• A delivery delay affected only part of a multi-item order.

The exact amount of any partial refund will be determined by our customer service team based on the specifics of your situation. We aim to be fair and reasonable in all cases.

8. Exchange Policy

In lieu of a monetary refund, Green Lantern Pizza may offer an exchange or replacement under the following conditions:

• If your order was incorrect, we will prepare and deliver or make available the correct items at no additional charge, subject to availability and operating hours.
• If a replacement is offered and accepted by the customer, no additional monetary refund will be issued for the same order issue.
• Replacements are subject to the same quality standards as original orders and will be prioritized in our preparation queue.
• If a replacement cannot be provided in a timely manner due to ingredient unavailability or operational constraints, a full refund or store credit will be offered instead.

Customers are not required to accept a replacement — you always have the option to request a refund instead. Please communicate your preference clearly when contacting our customer service team.

9. Cancellation Policy

We understand that plans can change. The following cancellation terms apply to orders placed with Green Lantern Pizza:

9.1 Online and Phone Orders

• Cancellations made within 5 minutes of placing the order may be eligible for a full refund, provided that food preparation has not yet begun.
• Cancellations made after food preparation has begun are not eligible for a full refund. A partial refund may be considered at management's discretion.
• Cancellations made after the order has been dispatched for delivery are not eligible for any refund.

9.2 Catering and Large Orders

• Catering orders or large group orders require at least 24 hours' notice for cancellation to be eligible for a full refund.
• Cancellations made between 12 and 24 hours prior to the scheduled time may be eligible for a 50% refund.
• Cancellations made less than 12 hours before the scheduled time are not eligible for a refund, as ingredients and preparation resources will have already been committed.

To cancel an order, please contact us immediately at [email protected] or visit our website at greenlanternpizzas.rest. The sooner you notify us, the better we can accommodate your request.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, or if you believe your issue has not been resolved appropriately, you have the following options for dispute resolution:

10.1 Internal Escalation

You may request that your case be escalated to a senior manager or the owner of Green Lantern Pizza. To do so, clearly indicate in your communication that you wish to escalate your complaint. We commit to responding to escalated complaints within 3 business days.

10.2 Chargeback Rights

As a customer in the United States, you have the right to dispute a charge with your credit card company or bank if you believe you were charged incorrectly or did not receive the goods or services you paid for. This is commonly known as a "chargeback." We encourage you to contact us first before initiating a chargeback, as we are committed to resolving issues directly and efficiently.

10.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you may contact the following organizations:

• Federal Trade Commission (FTC): www.ftc.gov — for general consumer protection complaints.
• Better Business Bureau (BBB): www.bbb.org — to file a business complaint.
• Your state's Attorney General Consumer Protection Office for state-level consumer rights issues.

We take all consumer protection obligations seriously and cooperate fully with any legitimate inquiry or investigation.

10.4 Informal Mediation

In the event of an unresolved dispute, both parties agree to first attempt to resolve the matter through good-faith informal negotiation before pursuing any formal legal action. Please contact us at [email protected] to initiate this process.

11. Store Credit as an Alternative

In some cases, Green Lantern Pizza may offer store credit as an alternative to a monetary refund. Store credit can be used toward any future order placed through our website or in person. Please note the following regarding store credit:

• Store credit does not expire and can be used at any time.
• Store credit is non-transferable and cannot be exchanged for cash.
• Store credit issued as a refund alternative is subject to the same terms and conditions as other promotional offers.
• Acceptance of store credit is always voluntary — you may decline and request a monetary refund instead, provided your original refund eligibility criteria are met.

12. Third-Party Delivery Platforms

If your order was placed through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), please be aware of the following:

• Refund requests for orders placed through third-party platforms must be initiated through the platform's own refund or support process, as those platforms handle payment and customer service for their orders.
• Green Lantern Pizza does not have direct access to payment information for third-party platform orders and therefore cannot process refunds for those transactions directly.
• We will cooperate with third-party platform investigations and provide information about your order upon request.
• For issues related to food quality or incorrect items on third-party orders, you may also contact us directly, and we will do our best to assist you in coordination with the platform.

13. Policy Updates

Green Lantern Pizza reserves the right to modify or update this Refund Policy at any time. Changes will be posted on our website at greenlanternpizzas.rest with a revised effective date. We encourage customers to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, or complaints, please reach out to our customer service team using the contact details below. We are here to help and aim to resolve all issues as quickly and fairly as possible.